Managing your Passwords and PINS

Your passwords and PINs (Personal Identification Number), Memorable Word and hint are the key to your online accounts and information security.

• You should keep them secure and never share them with anybody.
• Change your password regularly and avoid having the same password for different services.
• Ensure your passwords are as secure as possible. Use a long password that contains letters and numbers in upper and lower case.
• For the optimum security on our website, use a password that contains more than 8 characters that contains upper and lower case (our systems already require combination letters and numbers passwords)
• Ensure that your memorable word is difficult to guess and your hint does not contain your memorable word or password (or make your memorable word easy to guess).
• Be wary of unsolicited phone calls or emails requesting you to disclose your personal security information. If in any doubt contact the bank/institution using a contact route you are confident with. We will never send an unsolicited email requesting you to disclose your security details. You will only receive an email about your password from Barclays Stockbrokers if you go through the Password Reset Process.
• Be aware when you access the internet – do not access sensitive websites such as online banking or email accounts from public access points. Ensure you do not choose to ‘save’ passwords or login details to any computers other than your own.