Service Security
Financial Services Compensation Scheme
Barclays Stockbrokers Limited participates, at no cost to you, in the Financial Services Compensation Scheme, which is administered by the Financial Services Authority (FSA). The Scheme steps in when an authorised investment firm goes out of business and cannot repay the money it owes its clients. It pays the first £30,000 of a valid claim in full and 90% of the next £20,000 - up to a maximum of £48,000 for each investor.
In addition to the Financial Services Compensation Scheme, Barclays Stockbrokers Limited has taken out additional insurance to compensate investors in the event of a successful claim under the Scheme that exceeds the £48,000 already covered. Again, this is at no extra cost to you, and our additional cover is for up to £5 million.
If you would like more information about the Financial Services Compensation Scheme or the additional insurance taken out by Barclays Stockbrokers Limited, please contact us.
Email Communications
Email communications sent through the internet are not secure and for this reason we do not accept dealing or cash withdrawal instructions via email. We do however accept secure email instructions which are sent using the 'contact us' facility in the logged in area of the website. As these emails are sent from our website they are covered by website security, so protecting your personal details and information. You can use the logged in 'contact us' option to send us secure instructions including Cash Withdrawal requests, Corporate Action instructions or to change your personal details but excluding dealing instructions as these can only be placed online through our website, verbally (by telephone) or in writing.
Deal Status Notifications - If, when placing an order, you elected to be notified when the status of it changes, then the email notification that will be sent to you will only contain the order reference number and its current status. Your User ID, account number or password will not be included within the email. If you have any concerns, please choose not to receive order status updates by email by de-selecting this option when you are placing your order.
There may be times when we will send you information by email, for example about products or services that may be of interest to you. You should note that the views or opinions presented are solely those of the author and do not necessarily represent those of the Barclays Group unless otherwise specifically stated.
It is sometimes difficult to ascertain the sender of an email, however all Barclays Stockbrokers emails which contain links to the website will always contain a warning. If you are not sure that the email has come from us you should not select the links contained in the email, but input the website address www.stockbrokers.barclays.co.uk directly in the address window of your web browser and access the information you want from the homepage.
Privacy Policy
Please see our 'Privacy Policy' statement for details on how we will store and use your personal information.