We’ve designed our website to be easy for you to use, however we realise there may be times when you need more information. Simply select one of the sections below for more detailed information on a range of topics.
The Barclays Stockbrokers website has a number of different of different web addresses to allow you to access the website, even if you mistype the address. Some of these addresses can cause problems when logging into your account. Please use the address: www.stockbrokers.barclays.co.uk.
An increasing number of mobile phones and other hand held devices are able to access the internet. You may be able to access and use the website with these, however we are unable to offer support for these types of devices due to number of different devices and potential setting options.
If you are having problems using our website or logging into your account, please check you are using a supported web browser and operating system. We test our website against the most common web browsers but there are some we can not support.
Please check you are using the most up to date version of your browser. Using old or out of date browsers can cause problems accessing some websites and open you to security risks.
For more information on the browsers and Operating systems we support, please go to our minimum system requirements page.
If you have problems logging into your account, the following information should help you over come most problems:
Bookmarks or favourites are very useful for getting to frequently visited pages very quickly but they can cause problems if set in the wrong page.
If you’re having trouble logging in using a bookmark, try typing in our full address (www.stockbrokers.barclays.co.uk) then select the login link on the top right of the page.
If you want to set a bookmark for our website, we suggest setting either the home page or the first login page.
If you forget or lock out your password online, you are able to reset it (if you have set a memorable word with us) by following the forgotten password links on the login pages.
If you have forgotten your memorable word, User ID, or have not set a memorable, you will need to call us. (Please note we’re unable to reset your password or give you your user ID via email.)
Your User ID is very important. It tells us who you are and what accounts you should have access to. Mistyping your User ID or surname name will lead to problems logging in.
Make sure you do not include any spaces in your User ID. If your User ID has two letters at the start, make sure you include these (please note, not all User ID’s have letters at the beginning).
If you are having issues logging in and have a surname that contains special characters (e.g. O’Brien), try using the ` (acute) symbol (usually to the left of the number 1 key on your keyboard) instead of an ‘(apostrophe).
