1. How can I install the App?

Install the application by visiting the App Store and searching for ‘Barclays CFD’. The application can then be downloaded by clicking on the install button.

Once you have synchronised your device you will then have the application on your home screen.

If you require any further assistance please contact mobilesupport@barclaysstockbrokerscfds-fst.co.uk

2.  What do I need to access Barclays Stockbrokers CFD/FST Trader on my iPhone or iPod touch?

You need an iPhone or iPod touch with OS 3.x, 4.x or above. If your device is not running this, you need to install the latest version of OS.

3. What should I do if I receive an error message when placing a Trade or an Order?

If you receive an error message, please contact our Client Management team immediately and we will do everything we can to help.

4. Why do the prices on the charts differ from live prices?

The charts provided are indicative and represent mid-prices only; they should not be used to verify exact fill levels.

5.  Who can I call for assistance?

Client Services: 0845 355 0802*
Trading desk:  0845 355 0803*

If you require any further assistance please contact mobilesupport@barclaysstockbrokerscfds-fst.co.uk

• View the Mobile Terms for the Barclays Stockbrokers CFD/FST App

Apple, the Apple logo, iPod, iPod touch, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. iPhone is a trademark of Apple Inc.

App Store is a service mark of Apple Inc.

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The value of investments can fall as well as rise and you may lose significantly more than your initial investment. As such, CFD and Financial Spread Trading are not suitable for all types of investor. If you are uncertain, you should seek independent financial advice. 

Barclays Stockbrokers CFDs and Financial Spread Trading are trading names of City Index Limited (CI) whose registered office is Park House, Finsbury Circus, London EC2M 7EB. For the purposes of CFD and spread trading any contract is between you and CI and all dealing, administration and settlement is carried out by them. Barclays Stockbrokers is not responsible for any of the functions they perform.

Barclays Stockbrokers, which is the Group name for the businesses of: Barclays Stockbrokers Limited, a member of the London Stock Exchange and PLUS. Registered No. 1986161. Registered VAT No 243 8522 62; Barclays Sharedealing, Registered No. 2092410 Registered VAT No 243 8522 62; Barclays Bank Trust Company Limited, Registered No. 920880. Registered VAT No 243 8522 62. All companies are registered in England and the registered address is: 1 Churchill Place, London E14 5HP. All companies are authorised and regulated by the Financial Services Authority.

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

*Calls to 0845 numbers from a BT residential line will cost no more than 4p per minute, plus 10.9p call set-up fee (correct as at October 2010). The price on non-BT phones may be different; please check with your service provider. You can only use these numbers if you are calling from the UK; if calling from outside the UK, please call +44 141 352 3909. Calls may be recorded to monitor the quality of our service, to check instructions and for security purposes.